tag:status.kinescope.io,2005:/history Kinescope Status - Histórico de incidentes 2026-02-21T03:07:27.794+00:00 Kinescope tag:status.kinescope.io,2005:Incident/cmlvqnauq01wu12qqaou9lqf6 2026-02-21T03:07:27.794+00:00 2026-02-21T03:07:27.806+00:00 Site down Type: Incident

Duration: 1 minute

Affected Components: kinescope.io

Feb 21, 03:07:27 GMT+0
Investigando - .

Feb 21, 03:07:58 GMT+0
Resolvido - .

]]> tag:status.kinescope.io,2005:Incident/cmlvqn5l501xx10mp5nmkurec 2026-02-21T03:07:20.969+00:00 2026-02-21T03:07:20.977+00:00 API Down Type: Incident

Duration: 1 minute

Affected Components: API

Feb 21, 03:07:20 GMT+0
Investigando - <p>We are currently investigating this incident.</p>.

Feb 21, 03:07:52 GMT+0
Resolvido - .

]]> tag:status.kinescope.io,2005:Incident/cmlvqmxyb01xm10mpgh2gucqh 2026-02-21T03:07:11.075+00:00 2026-02-21T03:07:11.080+00:00 Player down Type: Incident

Duration: 1 minute

Affected Components: Player embeds

Feb 21, 03:07:11 GMT+0
Investigando - We are currently investigating this incident..

Feb 21, 03:07:42 GMT+0
Resolvido - This incident has been resolved..

]]> tag:status.kinescope.io,2005:Incident/cmlvqlnb801wstxcng5mcwgru 2026-02-21T03:06:10.628+00:00 2026-02-21T03:06:10.666+00:00 Dashboard down Type: Incident

Duration: 1 minute

Feb 21, 03:06:10 GMT+0
Investigando - We are currently investigating this incident..

Feb 21, 03:07:23 GMT+0
Resolvido - This incident has been resolved..

]]> tag:status.kinescope.io,2005:Incident/cmjkc8gve095as9tf6h1ctahz 2025-12-24T18:19:08.521+00:00 2025-12-24T18:19:08.531+00:00 Site down Type: Incident

Duration: 1 minute

Affected Components: kinescope.io

Dec 24, 18:19:08 GMT+0
Investigando - .

Dec 24, 18:20:02 GMT+0
Resolvido - .

]]> tag:status.kinescope.io,2005:Incident/cmjkbqgsl0024x2u7c9nf66zv 2025-12-24T18:05:08.613+00:00 2025-12-24T18:05:08.619+00:00 Site down Type: Incident

Duration: 1 minute

Affected Components: kinescope.io

Dec 24, 18:05:08 GMT+0
Investigando - .

Dec 24, 18:06:01 GMT+0
Resolvido - .

]]> tag:status.kinescope.io,2005:Incident/cmjkawwua08zos9tflg5pcftx 2025-12-24T17:42:09.729+00:00 2025-12-24T17:42:09.741+00:00 Site down Type: Incident

Duration: 3 minutes

Affected Components: kinescope.io

Dec 24, 17:42:09 GMT+0
Investigando - .

Dec 24, 17:45:03 GMT+0
Resolvido - .

]]> tag:status.kinescope.io,2005:Incident/cmjhex2360099110ftwjuyi99 2025-12-22T17:10:56.465+00:00 2025-12-22T17:10:56.482+00:00 Site down Type: Incident

Duration: 52 minutes

Affected Components: kinescope.io

Dec 22, 17:10:56 GMT+0
Investigando - .

Dec 22, 18:02:57 GMT+0
Resolvido - .

]]> tag:status.kinescope.io,2005:Incident/cmismlldk0cv69wosh733duup 2025-12-05T08:51:44.119+00:00 2025-12-05T08:51:44.135+00:00 Site down Type: Incident

Duration: 20 minutes

Affected Components: kinescope.io

Dec 5, 08:51:44 GMT+0
Investigando - .

Dec 5, 09:12:06 GMT+0
Resolvido - .

]]> tag:status.kinescope.io,2005:Incident/cmih4arw907c011ntu3x4jqdp 2025-11-27T07:33:58.329+00:00 2025-11-27T07:33:58.346+00:00 Site down Type: Incident

Duration: 1 minute

Affected Components: kinescope.io

Nov 27, 07:33:58 GMT+0
Investigando - .

Nov 27, 07:34:57 GMT+0
Resolvido - .

]]> tag:status.kinescope.io,2005:Incident/cmih4anlh07bs11nt9nm2cgi3 2025-11-27T07:33:52.756+00:00 2025-11-27T07:33:52.777+00:00 API Down Type: Incident

Duration: 1 minute

Affected Components: API

Nov 27, 07:33:52 GMT+0
Investigando - <p>We are currently investigating this incident.</p>.

Nov 27, 07:34:51 GMT+0
Resolvido - .

]]> tag:status.kinescope.io,2005:Incident/cmih49og300odcq4zdkjpck9c 2025-11-27T07:33:07.171+00:00 2025-11-27T07:34:07.789+00:00 Dashboard down Type: Incident

Duration: 1 minute

Nov 27, 07:34:07 GMT+0
Resolvido - This incident has been resolved..

Nov 27, 07:33:07 GMT+0
Investigando - We are currently investigating this incident..

]]> tag:status.kinescope.io,2005:Incident/cmi7sv82w03q710b7uivx0bm2 2025-11-20T19:04:01.448+00:00 2025-11-20T19:04:01.459+00:00 API Service outage Type: Incident

Duration: 19 minutes

Affected Components: API

Nov 20, 19:04:01 GMT+0
Investigando - <p>We are currently investigating this incident.</p>.

Nov 20, 19:22:51 GMT+0
Resolvido - .

Nov 20, 19:22:52 GMT+0
Após a morte - During scheduled drive replacement performed in two of our Moscow data centers, application cluster responsible for API service went offline. Redis failed to promote masters on the remaining healthy node, causing the API service to repeatedly attempt connections to an unavailable Redis master. Manual failover resolved the issue and services were restored. ### **Timeline & Root Cause Analysis** * Planned maintenance was performed to replace hard drives in **two data centers**. * As part of the work, the **app server in DC1 was shut down**. * Later, the **app server in DC2 was also shut down** for the same maintenance. * The DC1 app server did not have enough time to fully come back online before the second shutdown. * As a result, **two app servers in the cluster went down simultaneously**. * Redis did **not switch the master role to the remaining node** in the other DC as expected. * The API service failed to start because it kept trying to connect to the Redis master located in **DC1**, which was unavailable. * Redis master roles were **manually promoted** to the servers in **DC2**. * Once Redis topology was corrected, the **API and dashboard services recovered** and returned to normal operation. ### **Resolution** * All Redis masters were manually switched to the healthy nodes in DC2. * Application services (API, dashboard) successfully started and functioned as expected. **Next Steps / Preventive Actions** * Applied corrections to the **maintenance algorithm**, ensuring app servers are never taken down simultaneously and Redis failover logic is properly validated before each step. * Review and improve Redis automatic failover configuration. * Add additional health checks and monitoring around Redis master availability and app server readiness. * Adjust maintenance sequencing to guarantee sufficient startup time between operations..

]]> tag:status.kinescope.io,2005:Incident/cmhw0p9xf000bdtckautei4ft 2025-11-12T13:10:06.722+00:00 2025-11-12T13:10:06.742+00:00 API Down Type: Incident

Duration: 1 hour and 11 minutes

Affected Components: API

Nov 12, 13:10:06 GMT+0
Investigando - <p>We are currently investigating this incident.</p>.

Nov 12, 14:21:01 GMT+0
Resolvido - .

]]> tag:status.kinescope.io,2005:Incident/cmhw0oqgr00e4puwly42b432e 2025-11-12T13:09:41.499+00:00 2025-11-12T13:09:41.510+00:00 Player down Type: Incident

Duration: 1 hour and 12 minutes

Affected Components: Player embeds

Nov 12, 13:09:41 GMT+0
Investigando - We are currently investigating this incident..

Nov 12, 14:21:43 GMT+0
Resolvido - This incident has been resolved..

]]> tag:status.kinescope.io,2005:Incident/cmg17fjrd06aa11ddq07yyyj8 2025-09-26T18:57:56.424+00:00 2025-09-26T19:04:59.551+00:00 Site down Type: Incident

Duration: 7 minutes

Affected Components: kinescope.io

Sep 26, 19:04:59 GMT+0
Resolvido - kinescope.io is now operational! This update was created by an automated monitoring service..

Sep 26, 18:57:56 GMT+0
Investigando - kinescope.io cannot be accessed at the moment. This incident was created by an automated monitoring service..

]]> tag:status.kinescope.io,2005:Incident/cmg17f7wh042bkjdhfr83ojm8 2025-09-26T18:57:41.057+00:00 2025-09-26T18:57:41.074+00:00 Player down Type: Incident

Duration: 7 minutes

Affected Components: Player embeds

Sep 26, 18:57:41 GMT+0
Investigando - We are currently investigating this incident..

Sep 26, 19:04:42 GMT+0
Resolvido - This incident has been resolved..

]]> tag:status.kinescope.io,2005:Maintenance/cmeif0hcz000e12krany0mi02 2025-08-20T20:00:00.000+00:00 2025-08-20T20:00:00.000+00:00 Scheduled maintenance (database update) Type: Maintenance

Duration: 10 minutes

Affected Components: API, Uploading, DNS, Dashboard, CDN, Transcoding, Live streaming, Analytics, Player embeds

Aug 20, 20:00:00 GMT+0
Identificado - We are planning for a scheduled database maintenance during that time. Estimated downtime is \~ 10 min. We expect most services except website to be affected unless the content is cached..

Aug 20, 20:10:00 GMT+0
Concluído - Maintenance has completed successfully.

Aug 20, 20:00:01 GMT+0
Identificado - Maintenance is now in progress.

]]> tag:status.kinescope.io,2005:Incident/cmeh2u54701mpphibs474qi3c 2025-08-18T12:14:13.351+00:00 2025-08-18T12:16:07.567+00:00 Site down Type: Incident

Duration: 2 minutes

Affected Components: kinescope.io

Aug 18, 12:16:07 GMT+0
Resolvido - kinescope.io is now operational! This update was created by an automated monitoring service..

Aug 18, 12:14:13 GMT+0
Investigando - kinescope.io cannot be accessed at the moment. This incident was created by an automated monitoring service..

]]> tag:status.kinescope.io,2005:Incident/cmeh2tok000mxihvcqcl5gs9q 2025-08-18T12:13:51.888+00:00 2025-08-18T12:13:51.905+00:00 API Down Type: Incident

Duration: 2 minutes

Affected Components: API

Aug 18, 12:13:51 GMT+0
Investigando - <p>We are currently investigating this incident.</p>.

Aug 18, 12:15:52 GMT+0
Resolvido - API is now operational! This update was created by an automated monitoring service..

]]> tag:status.kinescope.io,2005:Incident/cmeh2tmat010zbwb21gsrfb06 2025-08-18T12:13:48.964+00:00 2025-08-18T12:13:48.984+00:00 Player down Type: Incident

Duration: 2 minutes

Affected Components: Player embeds

Aug 18, 12:13:48 GMT+0
Investigando - We are currently investigating this incident..

Aug 18, 12:15:57 GMT+0
Resolvido - This incident has been resolved..

]]> tag:status.kinescope.io,2005:Incident/cmeh2t29j00y16vl0qhg08t67 2025-08-18T12:13:22.958+00:00 2025-08-18T12:15:52.726+00:00 Dashboard down Type: Incident

Duration: 2 minutes

Aug 18, 12:15:52 GMT+0
Resolvido - API is now operational! This update was created by an automated monitoring service..

Aug 18, 12:13:23 GMT+0
Investigando - We are currently investigating this incident..

]]> tag:status.kinescope.io,2005:Maintenance/cmdur5lma00ymt0n1wjk0phw1 2025-08-05T04:00:00.000+00:00 2025-08-05T04:10:00.000+00:00 Scheduled maintenance for database upgrade Type: Maintenance

Duration: 10 minutes

Affected Components: Uploading, Dashboard, Analytics, Live streaming, API, Player embeds

Aug 5, 04:10:00 GMT+0
Concluído - Maintenance has completed successfully.

Aug 5, 04:00:00 GMT+0
Identificado - We're consistently working on making our system more stable and fast. Keeping DB secure and up to date is a critical part of our infrastructure development strategy. During the above maintenance window, there will be maintenance performed on our database system in order to upgrade it to the latest version with expected downtime up to 10 minutes. Expected impact: major services including new playback requests, dashboard access and API access. If you have any questions related to this upcoming maintenance, please contact us via support chat in the dashboard or via email at support@kinescope.io.

Aug 5, 04:00:01 GMT+0
Identificado - Maintenance is now in progress.

]]> tag:status.kinescope.io,2005:Incident/cmdfugi8n008vnwskvf6pljm5 2025-07-23T10:52:11.734+00:00 2025-07-23T11:25:42.101+00:00 Player down Type: Incident

Duration: 34 minutes

Affected Components: Player embeds

Jul 23, 11:25:42 GMT+0
Resolvido - This incident has been resolved..

Jul 23, 10:52:11 GMT+0
Investigando - We are currently investigating this incident..

]]> tag:status.kinescope.io,2005:Incident/cmdfufjj8004m8su0y70bury7 2025-07-23T10:51:26.756+00:00 2025-07-23T11:20:57.615+00:00 Site down Type: Incident

Duration: 30 minutes

Affected Components: kinescope.io

Jul 23, 11:20:57 GMT+0
Resolvido - kinescope.io is now operational! This update was created by an automated monitoring service..

Jul 23, 10:51:26 GMT+0
Investigando - kinescope.io cannot be accessed at the moment. This incident was created by an automated monitoring service..

]]> tag:status.kinescope.io,2005:Incident/cmdfufgiw001wqgjwghad1zhu 2025-07-23T10:51:22.856+00:00 2025-07-23T11:20:53.237+00:00 API Down Type: Incident

Duration: 30 minutes

Affected Components: API

Jul 23, 11:20:53 GMT+0
Resolvido - API is now operational! This update was created by an automated monitoring service..

Jul 23, 10:51:22 GMT+0
Investigando - <p>We are currently investigating this incident.</p>.

]]> tag:status.kinescope.io,2005:Incident/cmdfudvp6006x9wm6nrvjz4pf 2025-07-23T10:50:09.159+00:00 2025-07-23T10:50:09.231+00:00 Dashboard down Type: Incident

Duration: 31 minutes

Jul 23, 10:50:09 GMT+0
Investigando - We are currently investigating this incident..

Jul 23, 11:20:53 GMT+0
Resolvido - API is now operational! This update was created by an automated monitoring service..

]]> tag:status.kinescope.io,2005:Maintenance/cm6tlfcne001n10ijx4pcvn8y 2025-02-07T04:00:00.000+00:00 2025-02-07T04:00:00.000+00:00 Scheduled platform maintenance - 7rd of Feb CET 5:00 Type: Maintenance

Duration: 35 minutes

Affected Components: kinescope.io

Feb 7, 04:00:00 GMT+0
Identificado - We are planning for a scheduled maintenance during that time..

Feb 7, 04:00:01 GMT+0
Identificado - Maintenance is now in progress.

Feb 7, 04:34:47 GMT+0
Concluído - Maintenance has completed successfully..

]]> tag:status.kinescope.io,2005:Maintenance/cm6l1qjz50014wfiz9l67wcej 2025-02-03T03:01:00.000+00:00 2025-02-03T03:01:00.000+00:00 Scheduled platform maintenance - 3rd of Feb CET 4:00 Type: Maintenance

Duration: 50 minutes

Affected Components: Transcoding, Player embeds, Uploading, DNS, Dashboard, Live streaming, Analytics, API, CDN

Feb 3, 03:01:00 GMT+0
Identificado - To improve system stability we are planning for a scheduled maintenance during that time. Database reload is required to finish update. Est. downtime we expect is 3-5 minutes..

Feb 3, 03:50:51 GMT+0
Concluído - Maintenance has completed successfully..

Feb 3, 03:01:01 GMT+0
Identificado - Maintenance is now in progress.

]]>