Kinescope - Video not available player embed error – Incident details

All systems operational

Video not available player embed error

Resolved
Partial outage
Started over 1 year agoLasted 23 minutes

Affected

Player embeds

Partial outage from 9:44 AM to 10:07 AM

API

Degraded performance from 9:44 AM to 10:07 AM

Updates
  • Resolved
    UTC
    Resolved

    Incident resolved. Player embeds are fully available. The cause of the issue was due to wrong configs that resulted in database reload.

  • Monitoring
    UTC
    Monitoring

    Incident resolved although we observe small amount of errors, currently monitoring fix stability.

  • Identified
    UTC
    Identified

    Data base unavailability identified as a cause for this partial outage.

  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.